Frequently Asked Questions
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All sorts of people could use meal support, and we have experience working with many different types of clients. Here are just a few examples:
Busy professionals
Families with children
Athletes with performance nutrition needs
Mothers and families during pregnancy and postpartum
People on restrictive diets, or with food allergies or health conditions
Seniors living alone
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Most cook days take anywhere from 4–8 hours depending on the number of entrees and add-ons you’ve chosen. This time includes grocery shopping, transportation, prepping, cooking, packaging, and cleaning.
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Services are billed hourly, plus the cost of groceries.
Each cook session has a 5-hour minimum, which includes weekly meal planning, grocery shopping, cooking, and cleanup.
Session length varies based on the volume of food requested.
Hourly rates vary based on commitment length, and can range from $90-100/hour.
For clients seeking multiple sessions per week or daily service, custom packages are available. Contact us to discuss your needs.
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Chefs can arrive anywhere between 9am–2pm and are available 7-days a week. All arrival times are scheduled in advance and are based on your preferred schedule.
If you would like to request arrival times outside this time frame, please let us know during onboarding and we will do our best to accommodate.
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Add-ons are optional extras like breakfast items, snacks, desserts, and kid-friendly meals.
Check out our sample menus as an example.
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Absolutely. Your assigned chef will tailor menus each week to align with your dietary goals and preferences - whether you're looking for gluten-free, vegetarian, vegan, low-fat, high-protein, or other common lifestyle approaches. All meals are designed specifically for you and can reflect ingredient preferences, sensitivities, and nutritional priorities.
We aim to create food that is tailored to your needs, deeply enjoyable, well-balanced, and nutrient-dense.
If you’d like to chat more specifically about your own dietary needs, feel free to contact us. We would love to hear from you! -
Not unless you want to be! Many of our clients provide a key or access code for unattended service. We handle everything and leave your kitchen spotless.
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Yes, for existing clients.
Your dedicated chef will help manage everything for you, including custom menu selection that fits your special event.
Additional chefs may be added for extra support, depending on the size of the event or guest list.
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We currently service all of the Portland OR and Vancouver WA metro areas.
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Grocery costs vary depending on how many meals and extras you've selected, the number of people we're cooking for, and whether you prefer conventional items or organic, grass-fed, or specialty ingredients.
We are happy to work with you to optimize grocery costs as much as possible.
All grocery charges are billed separately based on actual receipts.
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All of our chefs undergo thorough background checks, drug testing, and sign strict confidentiality agreements before being placed with clients. We know your home is a private space, and often your chef will be there when you're not, so trust and professionalism are non-negotiable.
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We understand that travel, illness, or unexpected scheduling conflicts can come up. Our goal is to be as accommodating as possible, while still preserving the consistency our chefs rely on.
Rescheduling within the same week: If you need to move your cook day within the same week, we require at least 48 hours' notice. We'll do our best to reschedule based on chef availability.
Skipping a full week: If you need to skip a full week of service, please notify us by Friday at 10:00pm the week prior. Skipped weeks will not be billed, and service will resume the following week.
If a chef purchases groceries on the morning of your service day and you cancel, you will be billed for both the grocery cost and that days’ scheduled services.
Skipped weeks do not extend your contract term, and each client is allowed two skips per quarter.